Question 1

How much does carpet cleaning cost?

Accepted Answer

$45 per room (up to 12×12), $99 minimum on any job. Stairs $55, hallways $25. Pet urine adds $45–$120 per affected area depending on severity. Every quote is in writing before we start.

Question 2

Is there a hidden minimum?

Accepted Answer

The $99 minimum is the only one — and it's published. If your job comes out under $99 on the room rate, we round up to $99. That's the entire fine print.

Question 3

Do you charge for travel?

Accepted Answer

No, anywhere within our service area (Plano, Frisco, Allen, McKinney, Richardson, and surrounding cities).

Question 4

How fast can you come?

Accepted Answer

Most weeks: same-day or next-day availability. Saturday slots fill first. Water damage: 45 minutes, 24/7.

Question 5

Do you offer a military or first responder discount?

Accepted Answer

Yes — 10% off any standard service. Just mention it when you book.

Question 6

What payment methods do you accept?

Accepted Answer

Cash, credit/debit, Apple Pay, Google Pay, Zelle, ACH. Payment is collected after the job is complete and you've approved the work.

Question 7

Do you require a deposit?

Accepted Answer

No deposits for standard jobs. Water damage emergencies and large commercial jobs may require partial payment depending on scope.

Question 8

How long does carpet take to dry?

Accepted Answer

4–6 hours under normal conditions. We use air movers for faster drying if needed.

Question 9

How often should carpet be professionally cleaned?

Accepted Answer

Most homes every 12–18 months. Pets or kids: every 6–12 months. Annual cleaning keeps most carpet warranties valid.

Question 10

Will old pet stains and odors really come out?

Accepted Answer

In most cases yes — even years-old stains. Severe saturation into subfloor sometimes requires pad replacement, which we'll quote separately. We tell you what's possible before charging.

Question 11

Are your products safe for pets, kids, and allergy sufferers?

Accepted Answer

Yes. Our primary citrus-based solution is plant-derived, biodegradable, and low-toxicity. We use stronger products only for severe biohazard work and tell you in advance about safe re-entry timing.

Question 12

Do you move furniture?

Accepted Answer

We move standard furniture (couches, tables, chairs) at no charge. We don't move pianos, china cabinets, electronics, or fragile items.

Question 13

What if I'm not satisfied?

Accepted Answer

We don't leave until you've inspected and approved the work. If you spot something later, call us and we'll come back. That's the guarantee.

Question 14

What's the difference between tile cleaning and grout sealing?

Accepted Answer

Cleaning removes embedded dirt and biological buildup from the grout. Sealing applies a clear barrier that repels future water and stains for 12–18 months. We recommend both together for best results.

Question 15

Why do you submerge specialty rugs instead of cleaning them in-home?

Accepted Answer

Wool, silk, and viscose require full immersion in temperature-controlled water with fiber-specific chemistry. Surface steam cleaning damages these fibers and dyes. Submersion is the only correct method.

Question 16

How long does specialty rug cleaning take?

Accepted Answer

7–10 business days for most rugs. Severe pet urine restoration: up to 14 days. Pickup and delivery included free.

Question 17

Can you clean leather furniture?

Accepted Answer

Limited — we offer surface cleaning and conditioning for leather, but not deep restoration. We'll honestly tell you whether your piece is a good candidate.

Question 18

How fast can you respond to a water emergency?

Accepted Answer

45 minutes or less anywhere in the Plano/Frisco/Allen/McKinney/Richardson core service area, 24/7.

Question 19

Do you work with insurance?

Accepted Answer

Yes — direct billing available with most major carriers. We provide industry-standard documentation (photo logs, moisture readings, Xactimate format invoicing).

Question 20

What does water mitigation actually do?

Accepted Answer

Stops the spread of damage by extracting water, drying structural materials with commercial equipment, applying antimicrobials to prevent mold, and documenting everything for insurance. It's the emergency stabilization that prevents a leak from becoming a renovation.

Question 21

Will my insurance cover the cost?

Accepted Answer

Most homeowner policies cover sudden water damage (burst pipe, appliance failure). Slow leaks and flooding from outside sources are often excluded — but every policy is different. We help you read yours.

Question 22

What makes your pet urine treatment different from store-bought enzyme sprays?

Accepted Answer

Our peroxide-based BioClean system oxidizes contamination chemically — it doesn't just mask it. Combined with truck-mounted extraction that pulls solution and contamination together out of the padding, the result is permanent removal, not temporary suppression.

Question 23

Can smoke odor really be removed from a house?

Accepted Answer

Light-to-moderate cigarette smoke yes, in 2–3 days. Heavy multi-decade contamination sometimes requires sealing or repainting surfaces beyond our cleaning scope — we'll tell you upfront what's possible.

Question 24

Do you handle crime scene cleanup?

Accepted Answer

No. We refer to specialized trauma cleanup services for that work.

Question 25

Are you really veteran-owned?

Accepted Answer

Yes — disabled veteran-owned and operated. It's the discipline that runs the company day to day.

Question 26

Are you bonded and insured?

Accepted Answer

Fully. Liability coverage and bond documentation available on request.

Question 27

How long have you been in business?

Accepted Answer

14 years serving the DFW metroplex.

Question 28

Where are you based?

Accepted Answer

Plano, TX. New commercial office opening June 1, 2026.

Questions, Answered Honestly.

💲 Pricing & Scheduling

🧼 Carpet Cleaning

🟫 Tile, Rugs & Upholstery

💧 Water Damage

🧪 BioClean & Smoke Odor

🇺🇸 About the Company

Still have questions? Call or text us — we answer fast.